3. Customer fills out RMA request form completely, including the TechTurn bar code number that is on both white stickers that we put on each product, Customer then emails the completed RMA form back to the salesperson. (RMA form link)
4. Salesperson reviews RMA request form and either requests more information from the customer or forwards the completed RMA form to the Office Manager to receive an RMA number.
5. Office Manager reviews RMA request against the invoice, packing list, shipping photo's etc. and communicates findings back to the Salesperson.
6. Office Manager immediately emails to the salesperson a Protected copy of the finalized RMA form, which includes the RMA number and recommended action
7. Salesperson immediately emails the customer the protected copy of the finalized RMA form and requests that the customer prominently display the RMA number on the outside of any boxes shipped
8. When RMA product is received in our warehouse from the customer it is then processed to shipping as a job per the work instructions
9. All RMA Jobs will be processed within 5 working days from the date of receipt
10. Once the RMA has been processed as a job the completed RMA will then be shipped back to the customer
TechTurn can repair PCs and return them for continued use, or we can repair systems to maximize the trade-in value. Our relationship with OEMs allows access to replacement parts that can add value to the PCs we process.
After being logged into our database, equipment is sent via conveyor through one of several process lines for test & diagnosis. Trained technicians inspect, cosmetically grade and functionally test each system. Systems that fail test are directed to the repair area.
We repair failing units when it is economically justified. PC equipment that is not repairable will have useable parts harvested, such as hard drives, memory, motherboards, etc.
Another part of our testing process is data erasure. Reformatting or "F-disking" the hard drive does not remove all the data stored on the drive. TechTurn performs thorough data destruction on each hard drive in every system that goes through our process. Therefore, every system will have a functional and blank hard drive for your use upon receipt of system. Our systems are not sold with operating systems installed.
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As our systems move through our testing process they are also assigned a cosmetic grade. As this we work with refurbished equipment, every unit will experience some degree of imperfection. Our goal is to set your expectations early on to avoid any miscommunication in the ordering process. We grade units cosmetically as A, B and S grade units and price them accordingly. |
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Grade A Laptops - The notebooks and notebook parts are tested, working and functionally complete. The batteries are tested to hold a charge. An AC Adapter is included with each unit. The hard drives are wiped and will require partitioning and formatting prior to use. We do not include operating systems. Cosmetically, units will show typical wear associated with the age and use of the unit. They may have cosmetic imperfections such as scratches, mars and dents. We do limit LCD displays to minor marks on the screen that do not affect the viewing area when powered on.
We also sell functionally incomplete units that follow the same grading criteria listed above but are missing one or more parts and are priced accordingly.
Grade B Laptops - The notebooks and notebook parts are tested and functionally complete. The battery is tested to hold a charge. An AC Adapter is included with each unit. The hard drives are wiped and will require partitioning and formatting prior to use. We do not include operating systems. These units will have cosmetic damage. Defects may include scratches, mars & dents, making it unacceptable as a Grade A. They may have missing or cracked hinge covers, bezels or missing screws. The parts may be cracked or have broken latches. The may also be mars, dents or blotches on the LCD screen. LCD may show marks in the viewable area when powered off.
We also sell functionally incomplete units that follow the same grading criteria listed above but are missing one or more parts and are priced accordingly. We call these units CRU (Customer Removable Parts) notebooks that may be missing a hard drive, CD or FDD.
Grade A Monitors - The monitors are tested and functionally complete. The chassis has little to no cosmetic damage and the screen is reasonably free of scratches. No yellowing or screen burn. The date codes on these monitors are 1999 and newer. They will have cosmetic damage consistent with units of this age. These monitors have the base stands and control covers in place as well.
Grade B Monitors - The monitors are tested and functional. The chassis has cosmetic damage, such as scratches, cracks, marks, yellowing, etc. The screens may have light scratches as well. These units may be missing base stands and/or control covers. They are date codes 1998 and older.
Grade S Monitors - These monitors are not functional, such as strong screen burn, broken chassis, non-working, etc.
Our desktops can be sold in several different categories as well. Desktops are tested and functional with wear and tear associated with refurbished units. Our audit report will reflect the exact specification of each system.
